Mon - Fri 8:30am - 5:00pm
Sat - Sun closed
Mon - Fri 7:30am - 5:00pm
Sat - Sun closed
Mon - Fri 7:30am - 5:00pm
Sat - Sun closed
Sales: 1 (866) 899-2033

Response to COVID-19

To our valued customers, neighbours, and communities:

During this difficult time, the highest priority for Bema Autosport BMW is the Health and Safety of our community and staff. We also know that you may need to have your vehicle serviced or need to replace your current vehicle with a purchase or lease during this time. For the time being, our dealerships remain open to help serve customers in this situation according to guidance by local government authorities. Our hours of operation may have changed, so please check with us before visiting.

We will continue to ensure that our staff and customers are kept as safe as possible through the practices outlined below. We will also provide updates on this page as they become available so check back here for the latest information before visiting.

For your protection and ours, we will not be shaking hands when you arrive, but please know that we appreciate your visit as much as we always do.

As an extra precaution, we are taking the following steps to provide a healthy and safe environment for everyone:

 

 

Adjusted Appointment Process: Appointment by phone:

When making an appointment by phone, a trained appointment coordinator will answer and will not only be fluent on your vehicle service needs and repair history, but they will also understand the current conditions to book your appointment in time slots to avoid larger groups of people. Be assured that each advisor work station will be sanitized and disinfected in between each client.

 

Appointment by E mail:

Our service appointment system is available on the website and will facilitate appointments in the same manner. All appointments will be spread out accordingly to avoid larger groups of people and to give enough time to disinfect the advisor stations between clients.

All updates regarding COVID-19 and our full disinfecting sales and service process is available online.

 

One Day Prior to Your Appointment

Our receptionist or service appointment coordinator will confirm all scheduled service appointments by phone a minimum of 24 hours prior to your scheduled drop-off time. In addition to the phone call, an automated email from our appointment system  will be sent to the client which includes a message regarding our steps to “flatten the curve” on COVID-19.

Any client who wishes to cancel their service appointment due to fears or concerns over COVID-19 is offered the option of a no charge pick-up and delivery service that will include a full sanitization of the interior surfaces including the exterior door handles prior to the vehicle return. Please understand that we are open for you and that we are here to provide support and service to assure your vehicle is reliable during the coming weeks.

 
Check-in

At the time of check-in, the Service Advisor will perform their normal process of greeting you, inspecting your vehicle and writing up the repair or work order. However, you will experience new steps and procedures during this process such as:

  • We will keep our distance.
  • We will disinfect the advisor work station before and after your time there
  • We will disinfect all touchpoints of your vehicle before we take it into the service department and of course after we return it to you, including your key fob.

 
In-Home Pick-up and Delivery

For those who wish to stay in, or for those who are at higher risk such as our elderly clients, we encourage you to opt-in for our in-home pick-up and delivery service. One of our representatives will come directly to your home or office to pick-up your vehicle. We will call you to make arrangements and ensure a simple and easy handoff with limited to no contact is in place.

All processes for disinfecting your vehicle prior to and upon return will be implemented in the same spirit. Before we drive off from your home, we will wipe, disinfect and take precautions for our staff and the delivery driver will do the same as the final steps before returning your vehicle and the keys. Prior to delivery, the vehicle will also be sanitized and disinfected. Every small detail counts.

All interactions will be done online or over the phone so you never need to be concerned with the details. You are safe at home and we do the rest.

 

 

 

What We Need from You

There is not much. However, as we try to keep our clients safe, we also want to ensure our employees are safe and as such, we kindly ask that you also do your part to avoid further infections and assure you adhere to current government regulations. Please Do Not Enter our facilities if you feel or show health symptoms that are that of a COVID-19 infection.

 

The symptoms of COVID-19 are similar to other respiratory illnesses, including the flu and the common cold. They include a dry cough, fever, sore throat and difficulty breathing.

 

Anyone arriving in Saskatchewan from outside of Canada will be mandated to self-isolate and monitor for symptoms for a minimum of 14 days upon their arrival. If you have been outside of the province or the country within the last 14 days, we kindly ask that you respect the health and safety of our employees and other clients and do not enter our facilities. We hope to stay open for all of our clients to accommodate the essential service we are here to provide.

 
 
 
 

COVID-19 Adjusted Sanitation and Disinfecting Sales Process

Each morning, all vehicles within the showroom are cleaned, then immediately after every vehicle showing, test drive and delivery. At any point if someone comes into contact with the vehicles, they are immediately sanitized afterwards. The following process outlines our new vehicle sanitation and disinfecting sales process.

First, clean the exterior of the vehicle:

  • Door handles;
  • Door edge;
  • Trunk latch area;
  • Hood latch area.

Next, the interior driver’s side is cleaned:

  • Steering wheel and steering wheel buttons;
  • Steering column adjustment;
  • Door buttons such as memory seating positions;
  • Interior door handle;
  • Seat adjustment nobs;
  • Push start or ignition switch
  • Window and mirror switch;
  • Signal, cruise control and wiper arms;
  • All buttons front and rear including entertainment console;
  • Shifter;
  • Centre console switches and lever;
  • Screens;
  • Seatbelt and seatbelt buckle;
  • Arm rests;
  • Cup holders;
  • Head rest;
  • Rear view Mirror and garage door opener adjustments;
  • Sun Visors and vanity mirror;
  • Air vent adjustments;
  • A-pillar handle;
  • Gas cover release;

Next, the interior passenger side is cleaned:

  • Interior Door handle;
  • Seat adjustment nobs;
  • Door buttons such as memory seating postions;
  • Window switch;
  • Glove compartment;
  • Sun Visors and vanity mirror;
  • Seatbelt and seatbelt buckle;
  • Sunroof switch;
  • Arm rests;
  • Head rest;
  • A-pillar handle;

Lastly, the back seat is cleaned, including the:

  • Rear seats;
  • Interior door handles;
  • Arm rests;
  • Head Rests
  • Centre console switches, levers, arm rest and cup holders;
  • Seatbelts and seatbelt buckles.

Thank you for your time in reading this message. We appreciate your support and cooperation in these uncertain times.

Sincerely,

Bema Autosport BMW